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Product owner with over 9 years of
experience in implementing cross-functional solutions related to
customer-facing Web and Mobile apps, Analytics, Search, Data design & Digital
systems Integration. Responsible for product development of
applications related to Financial services, P&C Insurance, E-commerce for
Fortune 50 companies in Insurance, Retail and Telecom domains. A practitioner of Agile and Design
thinking. I enjoy bridging the gap between technology and business teams to
deliver new products, define product roadmaps, and align business and
technology strategy. |
Supreet Sharma Product Owner, CSM Vancouver,
Canada |
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Contact (647) 671 1217 supreet.sharma.16@gmail.com |
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Skills |
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Leadership Product management Design thinking Product analysis &
market fit UX/UI - Customer
Experience Product life cycle Sales funnel analysis Business Process Modeling Requirements Elicitation Requirement Management Use Case Management Data Modeling &
Design Data Visualization Data Analytics, Web
Analytics A/B Testing, Tag Management API Design UAT (User Acceptance
Testing) BDD (Behavior Driven Dev) QA and Test Design Web Accessibility - AODA SDLC, Waterfall Agile - Scrum, Kanban,
SAFe DevOps Change Management Domains P&C Insurance Underwriting and Claims Retail and E-commerce Search and
Personalization Technologies Pega, Saleforce CRM SAP Hybris , Abobe AEM Google cloud BI, Analytics, Firebase,
ETL Tableau, SQL, Python, Zeplin, Invision,
Balsamiq IBM Tealeaf Restful APIs, Soap, XML Jira, Confluence, Version
One MS Visio, Mega,
LucidChart UML, BPMN |
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Experience |
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Product Owner, EPAM, Toronto |
1 year 1 month |
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Client: Canadian Tire June 2018 – present |
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Designing and leading the
implementation of Analytics and Personalization capabilities that will
improve the Digital sales channels (Web, Mobile) and customer service
capabilities (Chat, Voice and Bots). ·
Launched revamped Mobile app and personalized
push notification engine, this resulted in 27% better conversions, 11% better
ratings, and 17% uptick in promotions. ·
Own and manage product backlog for
Design and Dev teams, organize it into epics. ·
Responsible for ensuring value is
delivered in line with company’s digital strategy. ·
Facilitate ideation sessions, JAD
meetings, mapping user journey, creating business architecture, and managing
solution scope. ·
Created value proposition and
go-to-market (GTM) plan. |
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Product Owner – Lead BA, Accenture,
Chicago |
3 years 7 months |
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Client: State Farm, Desjardins Dec 2014 –
Jun 2018 |
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Worked on the Product Management
team, for Projects related to P&C underwriting, Online Insurance sales
related to Agency model, Payments, and Digital Analytics. Worked with Stakeholders - Underwriters, Actuaries and Product
Managers to deliver a new Homeowners Insurance sales channel (created on top
of Pega’s offering) ·
Ensured delivery of multiple
projects to be in line with overall product roadmap. ·
Replaced the legacy leads management
system with Salesforce CRM for online leads. ·
Solutioned and Architected a new
Home Insurance sales channel by analyzing the existing products and market
fit, technology stack and conducting GAP analysis. ·
Managed business rules suite for
P&C Insurance underwriting and pricing. ·
Liaised with Legal for feasibility
analysis and presented business case to sponsoring leadership for new product
funding. ·
Drove project at all levels of
product development life cycle, from understanding business objective,
gathering high level requirements to create an architecture to bring product
to fruition. ·
Created Solution Design, Epics, BDD
- User Stories for new features, and created Analytics specifications for
data pipelines to monitor and measure KPIs. ·
Interviewed and elicited
requirements to build a Sales dashboard to automate reporting of daily sales,
payments processed and leads generated to Insurance agents across US and
Canada. This system analyzed and visualized over 20M
daily transactions into insights, Key Performance Indicators KPIs and
Business Volume Metrics BVMs. Awarded Ace Award for top 5% among
Accenture’s global delivery centers. |
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Senior Business Analyst Accenture,
Chicago |
2 years 6 months |
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Client: State Farm Jul 2012 – Dec 2014 |
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Improved sales funnel of 3
customer-facing web, Android and iOS applications selling financial products.
This increased revenue as it resulted in ~45% higher conversion rates and ~7%
increased YoY sales. ·
Created a proof of concept for
Insurance as an API in partnership with a landlord management Startup. ·
Created requirements for integration
with payment vendors (Chase, Stripe) to process new purchases and recurring
payments (Credit Cards and ACH). Created UML diagrams, data mapping
requirements, and defined use cases. ·
Created deliverables such as
Business Case Development (BCD), Business Decision Document (BDD), Business
Requirement Document (BRD), Business Flow Diagrams, Functional Requirement
Document (FRD), Use Case, Stories. ·
Conducted UAT and showcases for all
major implementations. ·
Developed these user-focused product
offerings in collaboration with Technical architects, UX designers, front and
backend development team. ·
Used web analytics and A/B testing
to optimize sales funnel and create uses cases for mobile native apps. ·
Elicited requirements from Actuaries
and Underwriters to integrate third-party vendor products (Lexis Nexus,
Verisk, and 360 Value) into State Farm’s applications. ·
As part of a new product, integrated
multiple datasets related to creditworthiness, created UML diagrams and XML
data mapping. Tested interfaces using SoapUI. ·
Liaised with risk compliance as a
product owner to perform risk audits to be compliant with state and federal
laws. ·
Partnered with marketing to identify
strategic opportunities for new business leads and offer insurance for short
term rentals. ·
Mentored Business Analysts on
product design and project delivery best practices. |
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Business Analyst Accenture, India |
2 years 8
months |
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Client: State Farm
Dec 2009 –
July 2012 |
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As
Scrum Master, I managed multiple Agile projects to make over 20 web
applications compliant with web accessibility standards - ADA and AODA. ·
Led
Sprint Planning, daily Scrums, Testing, and Retrospectives. ·
Owned
complete SDLC from ideation, story creation, development, test,
implementation and support. ·
Created
Requirement Traceability Matrix (RTM) to trace and validate that all requirements
are met. ·
Partnered
with Underwriters, Actuaries to understand workbench & rate set tools and
create department’s QA design strategy. Awarded
Zenith-Rising Star Award. |
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Digital
Transformation & Design Thinking, 2019 Machine
Learning, 2018 Data
Science and Analytics in Context, 2016 B.E
in Computer Science, Aug 2005 - May 2009 Certified
ScrumMaster® CBAP® Certified
Business Analysis Professional SCJP - Sun Certified Java Programmer |
University of Virginia Stanford University Columbia University Punjab Technical University in progress |
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